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21 Nov
2023
Full-Time Collection Specialist
Job Description
KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions and to complement our growth plans, we are looking for a Collection Specialist with strong analytical skills and a customer-focused mindset to be based in our Kuwait office.
In this role, the successful candidate will be the expert in the Collection process, in charge of invoicing efficiency and reporting, dispute resolution process with internal teams and customers within the Service Business.
We are looking for an Individual with a track record of being a go-getter with a creative mindset and strong commercial acumen skills.
Please note that 90% of your activities will be on the field.
Responsibilities:
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Requirements:
- Minimum 3-6 years of high-volume corporate field Collections experience is a must.
- Knowledge of Billing and Collections procedures
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Ability to prioritize and manage multiple responsibilities.
- Accounts Receivable knowledge/experience a plus
- Excellent English written and verbal communication abilities. Arabic language is a plus.
- Driving license is a must.
- Kuwait residential with civil card ID is must.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on
www.kone.com/careers
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